eSAM System Support - Help

After consulting the Knowledge Base and/or liaising with your Organisation Security Contact (OSC) or Site Security Contact (SSC), Employment Systems users can contact the Digital Solution Support team for assistance via one of the following methods:

• Phone the ES Service Desk: 1300 305 520 between 8:30am and 5:00pm, Monday to Friday;
• Submit an online enquiry here.

For information on the department’s use of Digital Identity, please see the DEWR website here: MyGovID for Employment Services Providers - Department of Employment and Workplace Relations, Australian Government (dewr.gov.au).

Task cards on linking an eSAM account to Digital Identity can be found on the Provider Portal under IT Security and Access. Please talk to your OSC if you cannot access the Provider Portal.

VET providers requiring assistance can submit enquiries via the VSL Online form.

Alternatively, Higher Education Providers can contact the FEE-HELP inbox on:

• Email: FEE-HELP@dese.gov.au.

Help can be found at ADMS Help and Support: http://www.australianapprenticeships.gov.au/about_adms.

If you work for an AASN Provider or State Training Authority, please contact your Organisation Security Contact (OSC) or System Contact Officer (SCO) for help with eSAM.