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Account Help


We apologise for any difficulties you are experiencing accessing the Department of Employment, Skills, Small and Family Business Supervisor Mobile Application. For further support please contact the Employment Mobile Application team at ESMobileAppSupport@employment.gov.au

We apologise for any inconvenience you are currently experiencing while accessing FSC Online.

Please contact the Office of the Federal Safety Commissioner on 1800 652 500 or at fsconline@employment.gov.au.

FSC Online allows non-accredited companies to apply online for accreditation and accredited companies to apply for reaccreditation under The Australian Government Building and Construction WHS Accreditation Scheme (the Scheme). Accredited companies can use FSC Online to submit all Scheme reports, and to view a range of metrics relating to their accreditation and WHS performance.

We apologise for any difficulties you are experiencing accessing FEG IP Online. Please contact the FEG IP Hotline on 02 6240 0440 or FEGIPOnline@employment.gov.au

We apologise for any difficulties you are experiencing accessing SWP Online. Please contact the Seasonal Workers Programme on +61 (2) 6240 5234 or seasonalworker@employment.gov.au

To resolve your issue please select an application from the tabs above.

If you are unsure of the application you are using please email the Employment Systems Helpdesk.

To email the Employment Systems Helpdesk please select here.

eCitizen Account Help

I've forgotten my User ID

If you have forgotten your User ID, you need to request to have it sent to you.
To request your User ID please select here and follow the steps.

I've forgotten my Password

If you have forgotten your password, you need to set a new one via an account reset.
To initiate a reset please select here and follow the steps.

Setting a Username

A Username can be used to log on instead of your User ID.
To set a username please select here and follow the steps.

I want to change my Password

You may wish to change your password for any number of reasons.
To change your password please select here and follow the steps.

I still have unresolved problems

If you cannot resolve your issue, please send an email to the Employment Systems Helpdesk by selecting here. Include details of the problem along with your User ID and where possible include any error messages.